UrbanFaithStudy is an online streaming video subscription service powered by StudyGateway that offers instant access to hundreds of video sermons and topical studies from emerging and established ministry leaders. UrbanFaithStudy provides access on many devices. iPhone/iPad/iPod, Android, phones and tablets, Mac and Windows PCs.
How does the Free Trial work?
Try us free for 7 days! You'll instantly have unlimited access to all of our video sermons over the Internet on your computer, iOS, or Android device.
If you enjoy UrbanFaithStudy, do nothing at the end of your trial and your subscription will automatically renew month-to-month for as long as you choose. You can easily cancel anytime, online, 24 hours a day. There are no long-term contracts or cancellation fees. Just sign up to get started!
How does UrbanFaithStudy Billing Work?
A UrbanFaithStudy subscription is a monthly service and will renew automatically every month on the date you sign up. If you started your membership as a free trial, your first billing will occur at the end of your free trial.
How do I change my email address?
To change your email address, first login to your UrbanFaithStudy account. Click on your profile name in the top right corner of the navigation bar to access your account page. On the My Account page, click on the “Change email” link and follow the onscreen instructions to update your email address.
I Forgot My Password
To reset your password, please do the following:
How do I update my payment method
How do I cancel my subscription?
If you have an individual subscription, follow the steps below to cancel. If you have a church subscription, please contact UrbanFaithStudy@harpercollins.com to cancel.
Note: If you do not see a Cancel Membership button and have an individual subscription it means that your account has already been cancelled and is inactive.
What web browsers are supported?
The recommended web browsers to use for UrbanFaithStudy are Chrome, Firefox, Safari, or Internet Explorer. We recommend keeping your web browser up to date for the best experience.
Do your videos include closed captioning?
Most recent studies will have closed captioning available.
How can I watch UrbanFaithStudy on my TV?
You may use the following methods to access UrbanFaithStudy on your television:
How do I watch UrbanFaithStudy on my smart phone or tablet?
To watch videos on UrbanFaithStudy from your smart phone or tablet, download the FREE UrbanFaithStudy app for your iOS or Android device. Log into your UrbanFaithStudy account, and select a series to play. Refer to the Apps FAQs for further information.
Minimum Streaming Requirements
Below are the Internet download speed recommendations per stream for playing videos through UrbanFaithStudy.
The video series we have available in high definition will play in 720p or better with a fast enough internet connection.
You can check your internet speed using Speedtest.
I'm having problems streaming videos
One of the most common causes of problems while trying to watch videos on UrbanFaithStudy is weak or intermittent Internet connectivity. Frequent rebuffering or loading, problems starting the UrbanFaithStudy application, or trouble starting playback of a video when you're trying to stream on your device generally indicates a slow or interrupted Internet connection.
Fortunately, we've got some great steps below that resolve most Internet connectivity problems.
Note: If you complete the steps below and are still having issues connecting to UrbanFaithStudy, we highly suggest you reach out to your Internet Service Provider. They will be able to help you determine if your router is properly set up to communicate with the other devices on your home network.
If your network meets our Minimum Streaming Requirements, completing the steps below will resolve most connection issues.
Restart your home network
For this step, make sure to leave your computer powered off and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.
Connect your computer directly to your modem
If you're connecting through a wireless router that's connected to your modem, and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.
If this step gets you streaming again:
If you're still not able to stream:
If you were unable to complete this step:
Improve your Wi-Fi signal
If you're connecting over Wi-Fi and the above steps didn't help, try some or all of these steps to improve your wireless connectivity:
If you're having network connection issues while trying to stream on UrbanFaithStudy, the steps above are a great place to start. If you've tried all of our suggestions, and you're still having connection problems, you will want to contact the person that set up your home network. They should be able to help you determine if your router is properly set up to communicate with the other devices on your home network.
How do I watch UrbanFaithStudy on my computer?
To begin watching videos on UrbanFaithStudy from your PC or Mac:
Our church is tax exempt. How do I enable the subscription to be exempt from sales tax?
If your church is tax exempt, after sign up, you can submit your tax exempt form to our Customer Service team within 7 days of signing up to ensure your first billing occurs tax free. Email your tax exempt form to: UrbanFaithStudy@harpercollins.com. Tax exempt status applicable for US customers only.
How do I invite church members to my UrbanFaithStudy church account?
To invite church members to your UrbanFaithStudy church account, follow these steps:
Note: If a member does not respond to the first email sent, the member will automatically receive two more copies of the email invitations separated by 2 days between each send. Also, each email invitation contains a sign up link that is unique to each member. These sign up links expire after 30 days. You can resend an email invitation to a member simply by reentering their email address into the form.
If you are having issues with members not receiving email invitations, please contact Customer Service at: UrbanFaithStudy@harpercollins.com
May I share my individual subscription with my church or other organizations?
Individual subscriptions to UrbanFaithStudy are for personal and home/small group use only. If you know of a church or organization that would benefit from UrbanFaithStudy, we offer affordable church subscription pricing. For more information about church subscriptions, please visit: www.urbanfaithstudy.com